PRIVACY POLICY
1. Data Controller
In accordance with Regulation (EU) 2016/679 (GDPR), we inform you that the data controller is:
- Company: Nexstar Fox S.L.
- Trade name: LOVO Spain
- VAT: ESB55705966
- Address: C/ Amposta 43, 43892 Miami Playa, Tarragona, Spain
- Email: lovo@motolovo.com
2. Principles of Data Processing
We process personal data in accordance with GDPR principles of lawfulness, fairness, transparency, data minimization, accuracy, integrity, and confidentiality.
3. Data We Collect
- Identification data (name, surname)
- Contact details (email, phone, address)
- Order and purchase history
- Browsing and usage data (cookies)
4. Purpose of Processing
- Order management: processing, payment, shipping, and delivery
- Customer support: handling inquiries and requests
- Legal compliance: tax, accounting, and regulatory obligations
- Marketing: sending offers and promotions (only when allowed)
- Website improvement: analytics and performance tracking
5. Legal Basis for Processing (GDPR Article 6)
- Contract (Art. 6.1.b): order processing and delivery
- Legal obligation (Art. 6.1.c): tax and accounting requirements
- Consent (Art. 6.1.a): marketing emails, newsletter, cookies
- Legitimate interest (Art. 6.1.f): fraud prevention and service improvement
6. Cookies and Tracking Technologies
This website uses cookies to ensure proper functionality, improve user experience, and analyze traffic.
We may use third-party tools such as:
- Google Analytics
- Meta (Facebook/Instagram) Pixel
- Payment and advertising tools
Non-essential cookies are only activated with user consent via the cookie banner.
7. Data Sharing and Processors
We do not sell personal data. However, we may share data with trusted service providers acting as data processors:
- Payment providers (PayPal, Stripe, Redsys)
- Shipping companies (DHL, MRW, Nacex)
- Email and communication providers
- Hosting and IT service providers
- Analytics providers (Google)
All processors are bound by GDPR-compliant agreements.
8. International Data Transfers
Some providers may be located outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission.
9. Data Retention
Personal data is retained only for as long as necessary:
- Order data: 6–10 years (legal obligations)
- Customer accounts: until deletion request
- Marketing data: until consent is withdrawn
10. Data Security
We apply appropriate technical and organizational measures to protect your data, including SSL encryption, secure servers, and restricted access controls.
11. Your Rights
You have the following rights under GDPR:
- Right of access
- Right to rectification
- Right to erasure (right to be forgotten)
- Right to restriction of processing
- Right to data portability
- Right to object
- Right to withdraw consent at any time
To exercise your rights, contact: lovo@motolovo.com
12. Communications and Marketing
You may receive marketing communications only if you have given consent or if permitted under applicable law. You can unsubscribe at any time using the link in our emails or by contacting us directly.
13. Automated Decision-Making
We do not make decisions based solely on automated processing that produce legal effects concerning you.
14. Social Media
Our website may include links to social networks (Facebook, Instagram, YouTube, etc.). These platforms are independent and have their own privacy policies.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.
16. Contact
For any questions regarding this Privacy Policy:
Email: lovo@motolovo.com
Last updated: 2026
