Privacy Policy

INFORMATION ABOUT THE TREATMENT OF YOUR PERSONAL DATA

At MOTOLOVO.COM we take the protection of the data provided by our clients very seriously and we are committed to maintaining the confidentiality of them. Therefore, and in virtue of our commitment to transparency with our clients and in compliance with current regulations, below we provide you with information about the processing of your personal data that you provide us.

Responsable

NEXSTAR FOX, S.L. with CIF number B-55705966

Av. Catalunya 48, 1C, 43002 - Tarragona, Spain

Telephone number: 640564263

Email: lovo@motolovo.com

What do we do with your data?

If you have provided us with your personal data, your personal data of identification (i.e. name and surname, date of birth, ID number, telephone number, email address and postal mail) will be treated with the following purposes:

1. Maintain the contractual relationship that we maintain with you (ie be able to execute and deliver the orders requested by you as well as evaluate the quality of our customer service through the completion of satisfaction surveys by any means), being the legal basis of the treatment the execution and maintenance of said contractual relationship; as well as

2. Unless you have been opposed at the time of collection, keep you informed of our offers and promotions about our products and services similar to those contracted by sending commercial communications that may be customized from the preparation of a commercial profile with your identification data provided and your purchase history by any means you have provided us (ie by email, SMS or postal mail), being the legal basis article 21.2 of Law 34/2002, of July 11, of services of the information society and electronic commerce (LSSI) as well as our legitimate interest, to the extent that, to our knowledge, there is a reasonable expectation on your part that we send you such commercial communications and not prevail your rights. In any case, keep in mind that automated decisions will not be made based on this profile and that you may at any time object to receiving such commercial communications by sending an email to lovo@motolovo.com or through the means provided for this purpose. in every commercial communication you receive.

Regarding the users who have signed up for our Newsletter service (hereinafter, the "Newsletter Users"):

Your identifying data (ie your email address) that you must provide to sign up for our Newsletter service and be informed about our offers and promotions will be treated with the purpose of sending you commercial communications by email, being the legal basis of the treatment the execution of the contractual relationship requested by You.

Regarding those users who have used some of the contact channels enabled at any time through the Website - for exhibition purposes but not limited to, the contact form, the online chat, the email address and WhatsApp- as well as through of our accounts on social networks (hereinafter, the "Contacts"):

Your identifying data that you provide will be treated solely and exclusively for the purpose of attending, managing and resolving the query and / or incident for which you had contacted us, the legal basis being the maintenance of the contractual relationship or measures Pre-contractual requests by you for the resolution of the query and / or raised incidence.

Please note that if you contact us through WhatsApp or some of our accounts on social networks, the terms of use and privacy policies of these tools / social networks will apply. Make sure you read and understand them before using these tools and / or social networks to get in touch with us.

How long will we keep your data for?

The personal data you provide us will be kept as long as the contractual relationship we maintain with you lasts and as long as you do not request its deletion through the means indicated below. If you request its deletion, keep in mind that we may keep your data if you are obliged to do so until the prescription of legal responsibilities in which case they will be duly blocked available exclusively to judges and courts and the competent public administrations.

To which recipients will your data be communicated?

Your personal data will not be communicated to any third party, unless we are legally obliged to do so, that is, we receive an administrative or judicial request that requires us to communicate your data to an administrative or judicial authority, in which case we will only communicate the data to the that we would be strictly bound

The foregoing is without prejudice to the providers that we can use for the provision of the services requested and that, in any case, will treat them in their capacity as sole and exclusively responsible for the provision of the services. If these are outside the European Economic Area, we will try to use suppliers located in territories that offer an adequate level of data protection and if they are outside, we will offer the adequate guarantees through the use of the adopted data protection clauses. by the Commission to guarantee that you have enforceable rights and effective legal actions.

What are your rights when you provide us with your data?

Access, rectification and deletion: You have the right at any time to request access to your personal data, request the correction of inaccurate data and request its deletion.

Opposition to receive commercial communications: You have the right to object at any time to receive commercial communications about our offers and promotions by sending an email to lovo@motolovo.com or through the enabled means that we will include for this purpose in every commercial communication you receive. . In this case, we will keep your data for the purpose of not sending you these commercial communications.

Limitation and portability: On certain occasions, you may have the right to request the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims as well as to request the portability of your data.

You can exercise the aforementioned rights by written communication to Nexstar Fox SL (Av. Catalunya 48, 1C, 43002 - Tarragona, Spain) or by email to lovo@motolovo.com indicating the right you request and identifying yourself along with a photocopy of your DNI or equivalent document.

Social networks

Through our website you can access social networks Facebook, Twitter, Instagram or Youtube open access to all users. These are websites where the user can register and follow us for free. In these social networks users can learn about our activities, opinions, access photos and videos. The users of these social networks should be aware that this place is independent of the web www.motolovo.com and is open, that is, it is visible to all its users, and the privacy policies to apply to these contents are set by Facebook, Instagram, Twitter or Youtube. MOTOLOVO does not own social networks.

We inform you that we will respond to your request within the legally established deadlines and that in any case you have the right to file a claim with the Control Authority (AEPD).

Updated: May 25, 2019